Terms of use for clients

1. Scope and platform purpose

These terms of use govern the relationship between users (hereinafter “clients” or “users”) of the platform psyvita.ch and its operator, IDEEAL GmbH, Eschbergweg 5, 8635 Dürnten (hereinafter “psyvita” or “the operator”).

Platform purpose: Psyvita operates an online portal for arranging contact between people seeking support and independent psychological counsellors, coaches and therapists in Switzerland. Psyvita enables users to view profiles, filter offers by topic, method or location, and send non-binding appointment requests to professionals.

By accessing and using the platform, users agree to these terms of use.

2. Referral role and contractual relationship

Referral only: Psyvita acts exclusively as a technical and organisational referral platform. The professionals presented on the platform are legally independent practitioners and are not employees or agents of IDEEAL GmbH.

Direct contract: If a counselling session follows an appointment request made through Psyvita, the counselling or treatment contract is concluded exclusively and directly between the person seeking counselling and the selected professional. IDEEAL GmbH never becomes a party to the counselling relationship.

The delivery, content, choice of methods and scheduling are the sole professional and legal responsibility of the respective professional.

3. Costs and fees

Free use of the platform: Registration, search and contact through psyvita.ch are free of charge for clients seeking counselling.

Counselling fees: Professionals transparently state the fees for actual counselling services (e.g. in-person sessions, video or telephone counselling) in their profile information. Invoicing and payment are made directly between the client and the professional according to their individual terms.

Health insurance and cost coverage: Whether and to what extent costs are covered by supplementary insurance or health insurers depends on the professional’s qualifications and the client’s individual insurance coverage. Clarification before starting counselling is recommended.

4. User obligations and appointment reliability

When using the platform and submitting requests, users agree to the following principles:

• Truthful information: All contact details provided in appointment requests (name, telephone number and email address) must be truthful and complete.
• Respectful conduct: Communication with professionals must be respectful and factual. Improper requests (e.g. advertising, spam or harassment) are prohibited.
• Cancellations and no-shows: Agreed counselling appointments are binding. If an appointment cannot be kept, the professional must be informed as early as possible in accordance with their cancellation policy. For short-notice cancellations or no-shows, the professional may charge cancellation fees according to their terms.

5. No emergency service / exclusion of crisis intervention

Important exclusion in acute crises: Psyvita and the online requests arranged through it are not intended for acute psychiatric crises or emergencies. In suicidal or life-threatening situations, contact the medical emergency number (144), Die Dargebotene Hand (143), or consult our emergency page immediately.

Detailed information and direct telephone contacts are available at any time on the Emergency and crisis support.

6. Data protection and confidentiality

Protecting your privacy and, in particular, the confidentiality of sensitive health and counselling information is our highest priority.

All data processing complies strictly with the Swiss Federal Act on Data Protection (FADP). Information you include in an appointment request is transmitted in encrypted form and forwarded only to the professional you selected, for the purpose of processing your request.

Detailed information about data collection, storage and your rights can be found in our privacy policy.

7. Disclaimer of liability

Platform function: Psyvita strives for high availability and up-to-date content. However, uninterrupted or error-free availability cannot be guaranteed. Within the legally permissible scope, the operator excludes any liability for technical faults or data loss.

Profile content provided by professionals: The information in profiles (e.g. qualifications, methods and memberships) is based on the professionals’ self-disclosures. Psyvita carefully checks the evidence during registration but does not warrant the accuracy or completeness of this information.

Counselling outcomes: Any liability for the success, content or course of counselling sessions is excluded in full.

8. Copyright and intellectual property

All content, logos, texts, graphics, database structures and software elements published on the platform are protected by copyright and are the property of IDEEAL GmbH or the respective rights holders. Any unauthorised reproduction, distribution or automated querying (screen scraping) is prohibited.

9. Changes, applicable law and place of jurisdiction

Changes: The operator reserves the right to amend these terms of use at any time. The current version is published on the website.

Severability clause: If individual provisions of these terms of use are invalid or incomplete, this does not affect the validity of the remaining provisions.

Law and place of jurisdiction: Swiss law only applies to the contractual relationship. The exclusive place of jurisdiction for all disputes is the registered office of IDEEAL GmbH in Dürnten (Canton Zurich), subject to mandatory statutory places of jurisdiction.

As of July 2026 · IDEEAL GmbH / psyvita.ch