Privacy policy

Last updated on: 29.03.2024

Psyvita is a project of IDEEAL GmbH. The processing of personal data in connection with the online portal accessible at Psyvita.ch (the “Platform”) is set out in the Privacy Policy. This is not an exhaustive description; contracts, other data protection declarations or general terms and conditions, conditions of participation and similar documents may govern specific circumstances. Personal data refers to all information relating to an identified or identifiable person.

If you provide us with personal data of third parties (for example, data of customers, family members or similar groups), it is your responsibility to ensure that these persons are informed about this privacy policy. Please only provide us with such data if you are authorized to do so and the information is accurate. In addition, you warrant that the transfer of this data to us is on a lawful basis, i.e. that you have obtained the necessary consent from the persons concerned for the collection of their data and for its transfer to us, including third parties.

This privacy policy is designed to meet the requirements of the Swiss Data Protection Act (“DPA”).

We attach great importance to the transparent handling of personal data. This privacy policy provides information about what personal data we collect, for what purpose and to whom we pass it on. To ensure a high level of transparency, this privacy policy is regularly reviewed and updated.

Contact information

If you have any questions or concerns about the protection of your data by us, you can contact us at any time by e-mail at e-mail address. Responsible for the data processing that takes place via this website is:

IDEEAL GmbH, Eschbergweg 5, 8635 Dürnten (CHE-111.702.383)
Nicolas Bächtold
078 6 078 078
datenschutz@ideeal.ch

We are responsible in particular for data processing in connection with the following activities:

Platform operation and the associated management of contracts, coordination between people seeking therapy and independent therapists. This data processing concerns all individuals whose information we process, for example therapists, people seeking counseling/therapy. (in each case “you”).

General principles

What data we collect from you and from whom we receive this data

First and foremost, we process personal data that you transmit to us or that we collect when operating our website. We may also receive personal data about you from third parties. These can be the following categories:

Personal master data (e.g. first name and surname);
Contact details (e.g. cell phone number, e-mail address);
Communication data (e.g. reason for your request for advice);
Online identifiers (e.g. cookie identifiers, IP addresses);
Location and traffic data;

Under what conditions do we process your data?

We treat your data confidentially and in accordance with the purposes set out in this privacy policy. We pay attention to transparent and proportionate processing.

When using our platform, we process personal data mainly for the following purposes:

To operate the platform in order to prevent misuse and ensure secure administration;
For the processing of contracts in order to:

o to find suitable therapists for users who are looking for one;

o forwarding patients’ inquiries to independent therapists;

o To fulfill legal requirements, in particular to comply with professional obligations in the psychological field;

In addition, we also use personal data for other activities related to communication, contract processing, information and marketing, market research, product development, security and prevention measures, legal compliance, legal prosecution and for internal administrative and support tasks. In addition, for important information regarding changes or situations concerning our services, for which we may send you an e-mail. This information also enables psychological service providers to contact you at your request, confirm reservations and send appointment reminders.

To whom do we disclose personal data?

Our aim is to help you find a suitable psychological service provider and appropriate counseling services. We therefore give you the opportunity to voluntarily provide further information about your condition and your current situation. We only make this information available to psychological service providers so that they can get an idea of your situation and provide you with the best possible support.

When you contact us, for example by e-mail, we receive certain personal data from you. This includes in particular your contact information, the content of your message and any attachments. We use this information to process your request.

In certain situations, we may also pass on personal data to external third parties, either on the basis of your express consent or if we are obliged or authorized to do so by law. In such cases, the recipient of the data assumes responsibility under data protection law. Examples of such transmissions are

Passing on information to health insurance companies in order to check cost coverage;
The transfer of outstanding receivables to debt collection agencies or similar institutions.
Online identification data to providers of tracking, conversion and advertising services

It goes without saying that we adhere to the professional confidentiality obligations, in particular medical confidentiality, insofar as these are applicable. We therefore only share sensitive data, such as your health information, in accordance with professional ethics and where necessary for your treatment.

How can you withdraw your consent?

If you have given us your consent to process your personal data for specific purposes, we will process your data within the scope of this consent, unless we have another justification.

You can withdraw your consent at any time by sending an e-mail to the address given in the legal notice. Data processing that has already taken place is not affected by this.

Visit our social media channels

We may have embedded links to our social media channels on our website. You can see this in each case (typically via corresponding symbols). If you click on the icons, you will be redirected to our social media channels.

In this case, the social media providers will learn that you are accessing their platform from our website. The social media providers can use the data collected in this way for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data or its use by the operators.

Transfer abroad

Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are. The transmission can take place worldwide.

If the level of data protection does not correspond to that in Switzerland, we carry out a prior risk assessment and contractually ensure that the same level of protection is guaranteed as in Switzerland (e.g. by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). If our risk assessment is negative, we will take additional technical measures to protect your data. You can access the EU Commission’s standard contractual clauses at the following link. https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de

How long do we store your data?

We only store personal data for as long as is necessary to fulfill the individual purposes for which the data was collected.

Data that we store when you visit our website is retained for twelve months. An exception applies to analysis and tracking data, which can be stored for longer.

We store contract data for longer, as we are obliged to do so by law. In particular, we must retain business communications, concluded contracts and accounting documents for up to 10 years. If we no longer need such data from you to perform the services, the data will be blocked and we will only use it for accounting and tax purposes.

How do we protect your data?

We will keep your data secure and take all reasonable steps to protect your data from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases it will be necessary for us to pass on your requests to companies associated with us. Your data will also be treated confidentially in these cases.

Within our website, we use the SSL procedure (Secure Socket Layer) in conjunction with the highest encryption level supported by your browser.

What rights do you have?

Right to information

You can request information about the data we have stored about you at any time. Please send your request for information together with proof of identity to E-Mailadress.

You also have the right to receive your data in a commonly used file format if we process your data automatically, and if:

you have given your consent to the processing of this data; or
you have disclosed data in connection with the conclusion or processing of a contract.

We may restrict or refuse to provide information or data if this conflicts with our legal obligations, our own legitimate interests, public interests or the interests of a third party.

The processing of your application is subject to the statutory processing period of 30 days. However, we may extend this period due to a high volume of inquiries, for legal or technical reasons or because we need more detailed information from you. You will be informed of the extension of the deadline in good time, at least in text form.

Deletion and correction

You have the option to request the deletion or correction of your data at any time. We may reject the request if we are required by law to store the data for a longer period or to store it unchanged, or if your request conflicts with an authorization requirement.

Please note that exercising your rights may be in conflict with contractual agreements and may have corresponding effects on the performance of the contract (e.g. premature termination of the contract or cost consequences).

Legal process

If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch

Changes to the privacy policy

We may change this privacy policy at any time. The changes will be published on , you will not be informed separately.

Individual data processing operations

Provision of the website and creation of log files

What information do we receive and how do we use it?

When you visit, certain data is automatically stored on our servers or on servers of services and products that we purchase and/or have installed for system administration, statistical, backup or tracking purposes. These are:

the name of your Internet service provider;
Your IP address (under certain circumstances);
the version of your browser software;
the operating system of the computer used to access the URL;
the date and time of access;
the website from which you are visiting URL;
the search terms you used to find the URL.

Why are we allowed to process this data?

This data cannot be assigned to a specific person and is not merged with other data sources. The log files are stored in order to guarantee the functionality of the website and to ensure the security of our information technology systems. This is our legitimate interest.

How can you prevent data collection?

The data is only stored for as long as is necessary to achieve the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is absolutely necessary for the operation of the website; you therefore have no option to object to this. We have taken the following text modules from the generator of BrainBox Solutions GmbH.

Which services we use

Hoststar (Multimedia Networks AG)
Google Ads
Google Ads Conversion Tracking
HubSpot
Linkedin Ads
MailChimp for WordPress
Meta Ads
Google Analytics
Google Tag Manager for WordPress
Hotjar
AMP (Accelerated Mobile Pages)
Google Fonts API
Vimeo
YouTube
Compliance
Google Forms
WordPress
Google reCaptcha v2 for Contact Form 7

Hoststar

Hoststar is a web hosting service provided by Multimedia Networks AG (“Hoststar”). We use Hoststar to store and provide various types of data, such as images, documents and other media files. This enables us to guarantee the fast and reliable performance of our website and to manage large volumes of data efficiently.

Hoststar uses various technologies, including cookies and server logs, to store and retrieve data. These technologies may collect information such as IP addresses, date and time of access, file type and size and other technical information.

It should be noted that data stored at Hoststar may be stored in data centers in different regions of Europe. However, Hoststar has taken measures to ensure that the data is stored securely and in accordance with applicable data protection standards.

Google Ads

We use the Google Ads service on our website, an online advertising service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). Google Ads enables us to place advertisements in Google search results and in the Google advertising network.

Google Ads Conversion Tracking

We use the online advertising program “Google Ads” on our website and, in this context, conversion tracking (visit action evaluation). Google Ads Conversion Tracking is an analysis service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

When you click on an ad placed by Google, a cookie for conversion tracking is set on your device. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and have been redirected to this page.

The information collected using the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified.

You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. They will then not be included in the conversion tracking statistics.

You can also deactivate personalized advertising for you in the Google advertising settings. You can find instructions on how to do this at https://support.google.com/My-Ad-Center-Help/answer/12155764.

HubSpot

Our website uses HubSpot, a service provided by HubSpot Inc. for various marketing and sales activities. HubSpot is an integrated software solution that we use for our inbound marketing activities, lead generation, email marketing, CRM (customer relationship management) and the management of contact forms.

When you visit our website or interact with us via the forms provided on our website, certain information about your visit is collected and stored. This includes your IP address, the date and duration of your visit, the pages you visit and information about the browser and operating system you use. In addition, if you contact us via a form, the data you provide (e.g. name, e-mail address) will be stored.

HubSpot uses cookies to analyze the behavior of visitors to our website. This helps us to improve the user experience on our website and to make our marketing activities more effective.

The information collected by HubSpot helps us to better tailor our marketing and sales activities to the needs of our visitors and customers, to maintain and optimize our customer relationships and to measure the effectiveness of our marketing campaigns.

Data processing is carried out securely and in accordance with the applicable data protection regulations. HubSpot is certified under EU-US data protection regulations and undertakes to comply with all data protection requirements applicable in the European Union (EU).

Linkedin Ads

On our website, we use advertising services from LinkedIn, a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”).

LinkedIn Ads allows us to serve targeted ads based on users’ interests and behavior. LinkedIn uses cookies and similar technologies to display advertisements based on your previous visits to our and other websites. This enables us to measure and optimize the effectiveness of our advertising measures.

The information collected by LinkedIn Ads is anonymous to us, i.e. we do not receive any personal data about individual users. However, this data is stored and processed by LinkedIn so that a connection to the respective user profile is possible and LinkedIn can use the data for its own advertising purposes in accordance with the LinkedIn privacy policy.

If you are a member of LinkedIn and are logged into your LinkedIn account while visiting our website, the data collected by LinkedIn Ads will be linked to your LinkedIn account.

The use of LinkedIn Ads serves the purpose of analyzing and optimizing the effectiveness of our advertising measures. Data processing is carried out on the basis of our legitimate interest in targeted advertising and analyzing the impact and efficiency of this advertising.

MailChimp for WordPress

On our website we use the plugin “MailChimp for WordPress” to integrate the registration functions for our newsletter and other e-mail communications via MailChimp, a service of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

If you register for our newsletter using the form provided on our website, the data you enter, such as your e-mail address and any other information, will be transmitted to MailChimp and stored there. This enables us to send you regular updates, offers and other information.

The “MailChimp for WordPress” plugin also supports the integration of certain WordPress functions with MailChimp, such as the collection of statistics on subscription activity or the customization of subscription forms.

Meta Ads

Our website uses Meta Ads, an online advertising service provided by Meta Platforms, Inc, 1601 Willow Road, Menlo Park, CA 94025, USA (formerly known as Facebook, Inc.). With the help of Meta Ads, we can place targeted advertisements to draw users’ attention to our products or services.

When you visit our website, a cookie may be placed on your device via Meta Ads, which enables your use of the website to be analyzed. In addition, Meta can use this cookie to track your usage behavior across different websites and end devices and place personalized advertisements on this basis.

The data collected by the cookie is transmitted to Meta and stored there. Meta can link this data to your Meta account (formerly Facebook account) and use it for its own advertising purposes.

In order to generally object to the use of cookies on your computer, you can set your Internet browser so that no more cookies can be stored on your computer in the future or cookies that have already been stored are deleted. However, disabling cookies may result in some functions of our website no longer working properly.

Further information on how Meta Ads handles user data can be found in Meta’s privacy policy: https://www.facebook.com/privacy/policy/. If you do not want Meta to use data for advertising purposes, you can adjust the corresponding settings in your Meta account.

Google Analytics

We use Google Analytics on our website, a web analysis service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout.

Google Tag Manager

We use Google Tag Manager, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), to manage website tags via an interface. The Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process any personal data. The service triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.

By using the Google Tag Manager, scripts (so-called tags) can be automatically activated on our website and data can be transmitted from your browser to Google. This data may include information about your IP address, the browser you use, the subpages of our website you visit and other interactions during your website visit.

Google Tag Manager for WordPress

On our website we use the plugin “Google Tag Manager for WordPress”, which enables the integration of Google Tag Manager, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), into our WordPress-based website. This plugin allows us to manage and integrate various scripts and codes via a central interface.

The Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process any personal data. The service triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.

By using the “Google Tag Manager for WordPress” plugin, scripts (so-called tags) can be automatically activated on our website and data can be transmitted from your browser to Google. This data may include information about your IP address, the browser you use, the subpages of our website you visit and other interactions during your visit to our website.

Hotjar

We use the web analysis service Hotjar from Hotjar Ltd. on our website. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe). Hotjar enables us to measure and analyze the behavior of our website visitors.

With Hotjar we can, for example, determine how long users stay on a page, which links they click on and how they move through the page. This helps us to make our website more user-friendly. The information is collected anonymously and is not merged with other data.

Hotjar uses cookies and other technologies to collect information about the behavior of our users and their end devices. This may include the IP address of the device (only stored in anonymized form), screen size, device type, browser information, geographical location (country only) and preferred language.

AMP (Accelerated Mobile Pages)

Our website uses the technology “Accelerated Mobile Pages” (AMP), which was developed by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). AMP enables websites to be displayed faster on mobile devices by prioritizing and optimizing the loading of certain web content.

When you access a page created using AMP technology, data, including your IP address and information about the browser you are using, is transmitted to Google servers, which may be located in the USA or other countries. Google uses this data to provide the AMP pages and to analyze the data traffic.

Google Fonts API

On our website, we use the Google Fonts API, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), to integrate fonts. By integrating these fonts, your browser will establish a connection to Google’s servers when you visit our website in order to download the fonts and display them correctly.

Through this connection, data, in particular your IP address and information about the browser you are using, can be transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries.

If you wish to prevent the transfer of data as part of the Google Fonts API, you can block access to the domain fonts.googleapis.com in your browser settings. Please note that in this case our website may not be displayed correctly.

Vimeo

Vimeo is a service of Vimeo Inc, 555 West 18th Street, New York, New York 10011, USA. Vimeo is a platform that allows users to upload, share and watch videos. It also provides various tools for video producers to monetize their content and interact with their audience.

We use Vimeo to embed videos on our website and provide our visitors with high-quality visual content. This may include product presentations, tutorials or other content relevant to our users. By embedding Vimeo videos, our visitors can watch them directly on our website without being redirected to the Vimeo platform.

When you access a web page on our website that contains a Vimeo video, your browser establishes a direct connection to the Vimeo servers. Certain information is transmitted to Vimeo. This also includes the user’s IP address. Vimeo also uses cookies and similar technologies to collect information about the use of the service and to improve the user experience.

YouTube

Videos from YouTube, a platform of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), are integrated on our website. When you view the videos or click on the play button, data, including your IP address and information about the browser you are using, is transmitted to Google’s servers and stored there. This data is used to provide the video, monitor performance and improve the user experience.

If you are logged in to your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Compliance

We use the “Complianz” service on our website, which is provided by Really Simple Plugins, Keizersgracht 221, 1016 DV Amsterdam, Netherlands. Complianz is a tool that helps us to generate data protection-compliant cookie notices and to obtain the consent of our users for the use of cookies and other tracking technologies in accordance with legal requirements.

With the help of Complianz, we ensure that our website visitors are informed about the use of cookies and have the option of giving or refusing their consent for certain cookie categories. This allows users to actively decide which cookies they want to allow and which not.

Complianz uses cookies to store the user’s choices and preferences regarding cookie consent. These cookies do not store any personal data, but only the choices made by users.

Complianz attaches great importance to data protection and compliance with data protection regulations. The data collected by Complianz is used exclusively to save the user’s cookie settings and is not passed on to third parties.

Google Forms

For surveys and online forms, we use Google Forms, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Forms allows us to create customized forms for surveys and data collection that you can fill out via links or directly on our website.

If you fill out a Google form provided by us, the data you enter and your IP address will be transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries.

Please note that the data you enter in Google Forms will be processed and stored by Google. If you have concerns about data storage by Google or wish to prevent the transmission of your data to Google, you should not fill out the form.

WordPress

Our website is based on the WordPress platform, a content management system developed by Automattic Inc, 60 29th Street #343, San Francisco, CA 94110, USA. WordPress enables us to create, manage and publish content.

When you use our website, which is based on WordPress, various data, including your IP address, the date and time of access and information about the browser you are using, may be collected and stored. This data is mainly used for administrative purposes and to ensure the trouble-free operation of the website.

Some WordPress functions, such as comments or contact forms, may collect additional personal data when you use them.

Google reCaptcha

We use the reCAPTCHA service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) to protect against unsolicited requests via the Internet form on our website. The query is used to differentiate whether the input is made by a human or abusively by automated, machine processing. As part of the query, information such as your IP address or your behavior when filling out the form may be transmitted to Google.

For this purpose, your input will be transmitted to Google and processed there. By using reCAPTCHA, you agree that the recognition you provide will be included in the digitization of old works. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCAPTCHA will not be merged with other Google data.

Google reCaptcha v2 for Contact Form 7

To protect your requests via the Internet form on our website, we use the reCAPTCHA v2 service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The query is used to differentiate whether the input is made by a human or abusively by automated, machine processing. The query includes sending your IP address and any other data required by Google for the reCAPTCHA service to Google.

For this purpose, your input will be transmitted to Google and used there. By using reCAPTCHA, you agree that the recognition you provide will be included in the digitization of old works. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.